Privacy Policy | Hoppers RV

Personal Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked to you or your household. The information collected depends on how you interact with our website and dealership.

Category	Examples of Information	Common Purposes
Contact and identification	Name, telephone number, email address, mailing address, ZIP code, account information, and information included in forms or messages.	Responding to requests, scheduling appointments, maintaining customer records, and completing transactions.
RV and transaction information	RV year, make, model, floorplan, mileage, condition, VIN, photographs, requested quotes, purchase history, service history, and warranty information.	Inventory inquiries, purchases, trade-ins, consignment, dealership purchase reviews, parts, service, and warranties.
Financing and financial information	Date of birth, Social Security number, driver’s license information, employment, income, housing information, credit information, and other information requested through a secure financing application.	Identity verification, credit review, financing applications, fraud prevention, and transaction completion.
Internet and device activity	IP address, browser, device type, operating system, referring website, pages visited, links selected, visit times, and website interaction data.	Website operation, analytics, security, personalization, troubleshooting, and advertising measurement.
Location information	General location inferred from an IP address and location information you voluntarily provide.	Localizing website content, identifying relevant inventory, and preventing fraud.
Communications	Emails, text messages, form submissions, chat communications, telephone-call information, social media messages, and dealership correspondence.	Customer support, requested follow-up, appointment and transaction updates, and marketing where permitted.
Preferences and inferences	Vehicle interests, previously viewed inventory, purchasing preferences, and interests inferred from interactions.	Personalizing content, recommending inventory, and improving dealership services.

Hoppers RV does not ask you to submit Social Security numbers, bank-account information, or similar sensitive financial information through ordinary contact, inventory, service, parts, warranty, consignment, or quote-request forms. Such information should only be submitted through an authorized secure financing or transaction system.

How Personal Information Is Collected

We may collect personal information from the following sources:

Directly from you when you complete a form, call, email, text, chat with us, visit the dealership, schedule an appointment, or complete a transaction.
Automatically through cookies, pixels, analytics technologies, log files, and similar website tools.
Through focusRV and other website, CRM, hosting, communications, and technology providers that perform services for Hoppers RV.
From lenders, warranty administrators, service providers, manufacturers, transaction partners, and credit-reporting providers when relevant to a requested service.
From advertising platforms, social media services, publicly available sources, or another person authorized to provide information on your behalf.

Dealership Requests and Transactions

Inventory, Quote, and Vehicle Inquiries

When you request RV information, availability, or pricing, we may collect your name, email address, telephone number, ZIP code, preferred contact method, vehicle interests, trade-in information, and comments.

We may use this information to respond to your inquiry, provide requested pricing or availability information, recommend relevant RVs, arrange an appointment, and follow up about your request.

Parts, Service, and Warranty Requests

When you request parts, maintenance, repairs, or warranty assistance, we may collect contact information, RV details, mileage, VIN, service concerns, photographs, part numbers, appointment preferences, and relevant repair or warranty history.

Selling, Trading, or Consigning an RV

When you request a trade-in value, offer to sell your RV, or inquire about consignment, we may collect your contact information, RV information, mileage, condition, photographs, ownership and lien information, maintenance history, upgrades, and requested selling price.

Submitting information does not guarantee that Hoppers RV will purchase, accept, trade, or consign an RV. Decisions remain subject to inspection, ownership verification, dealership requirements, market conditions, and final approval.

Reservations, Deposits, and Purchases

Online reservation, deposit, or purchase tools may request contact, billing, payment, and transaction information. Payment information may be collected directly by a payment processor. Hoppers RV may receive limited transaction details rather than complete payment-card or bank-account information.

Payment Calculators

Payment calculators may allow you to estimate potential monthly payments without providing personal information. Calculations are estimates and do not constitute an offer, approval, financing commitment, or guarantee of terms.

Financing and Credit Applications

Financing applications may be provided through Hoppers RV, focusRV, a lender, or another secure financing technology provider.

Information submitted for financing may be used to:

Verify your identity, residence, income, or employment.
Obtain and review consumer or credit reports when authorized.
Evaluate creditworthiness and identify available financing options.
Submit an application to one or more lenders.
Prevent fraud and complete a requested transaction.
Satisfy financial, credit, regulatory, and recordkeeping requirements.

Information collected for financing may be governed by separate federal or state financial privacy requirements. This website Privacy Policy does not replace a privacy notice required under the Gramm-Leach-Bliley Act or other financial privacy laws.

How We Use Personal Information

We may use personal information for the following purposes:

Operating, maintaining, securing, and improving our website.
Responding to questions, inquiries, and customer requests.
Providing RV information, quotes, and recommendations.
Scheduling appointments, test drives, service, and dealership visits.
Processing purchases, deposits, trade-ins, consignment, parts, warranty, and service transactions.
Arranging requested financing and communicating with lenders.
Providing customer service and transaction updates.
Maintaining customer, dealership, tax, accounting, warranty, and transaction records.
Personalizing website content and vehicle recommendations.
Measuring website activity and advertising effectiveness.
Sending marketing communications where permitted and according to your choices.
Detecting fraud, security incidents, unauthorized access, and technical problems.
Protecting the rights, safety, systems, customers, employees, and property of Hoppers RV and others.
Complying with applicable law, court orders, governmental requests, and legal obligations.
Evaluating or completing a merger, acquisition, financing, reorganization, asset sale, or similar business transaction.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to:

Provide essential website functions.
Remember preferences and previously viewed RVs.
Measure website traffic and understand how visitors use the site.
Diagnose errors and technical issues.
Improve inventory pages, content, and website performance.
Measure advertising effectiveness and, where permitted, provide more relevant advertising.

Some cookies are necessary for the website to operate. Other cookies may be controlled through the website’s cookie-preference tool, when available, or through your browser settings. Blocking cookies may affect certain website features.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Website and Technology Providers

We may disclose information to focusRV, LLC, which provides the website platform and related dealership technology services. focusRV may process website inquiries, communications, inventory interactions, analytics information, and related data on behalf of Hoppers RV.

Information may also be disclosed to hosting, cloud-storage, CRM, database, cybersecurity, technical-support, analytics, and website service providers.

Communication Providers

We may use telephone, email, live-chat, and text-messaging providers to deliver and manage communications.

Lenders and Financial-Service Providers

When you request financing, information may be disclosed to lenders, banks, credit unions, credit-reporting agencies, identity-verification services, and financial technology companies.

Transaction and Service Providers

Information may be disclosed to payment processors, manufacturers, warranty administrators, parts suppliers, title and registration providers, transportation companies, inspection providers, and other companies involved in a requested transaction.

Analytics and Advertising Providers

Device, cookie, browsing, and interaction data may be disclosed to analytics and advertising providers that help us understand website use, measure advertising, or present relevant advertisements.

Legal and Governmental Recipients

Information may be disclosed when reasonably necessary to comply with law, respond to a subpoena or governmental request, investigate suspected fraud, enforce agreements, or protect legal rights and safety.

Business-Transaction Recipients

Information may be disclosed in connection with a proposed or completed merger, sale, acquisition, financing, reorganization, or transfer of dealership assets.

Sale of Personal Data and Targeted Advertising

Hoppers RV does not sell personal information in exchange for money.

Certain disclosures involving advertising cookies, pixels, or similar technologies may be considered a “sale” of personal data or processing for targeted advertising under certain state privacy laws, even when money is not exchanged.

To the extent required by applicable law, you may request to opt out of:

The sale of personal data.
Processing for targeted advertising.
Certain profiling used to make legally or similarly significant decisions.

Opt-out requests may be submitted through:

Emailing sales@hoppers-rv.com .
The website cookie-preference tool, when available.

Where required by law and supported by our systems, we will process valid opt-out requests submitted through an authorized agent or recognized browser or device preference signal.

Sensitive Personal Data

We do not intentionally process sensitive personal data through ordinary website forms unless it is reasonably necessary for a requested service or transaction. Where required by law, consent will be obtained before processing sensitive personal data.

Data Retention and Security

Data Retention

We retain personal information for as long as reasonably necessary to complete the purpose for which it was collected, provide requested services, maintain customer and transaction records, satisfy legal or regulatory obligations, resolve disputes, enforce agreements, and prevent fraud.

Retention periods vary according to the type of information, the nature of the customer relationship, the requested service, and applicable legal requirements. Information that is no longer reasonably required may be deleted, destroyed, or deidentified.

Information Security

Hoppers RV and its service providers use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, electronic transmission, or storage system can be guaranteed to be completely secure. Do not submit Social Security numbers, banking information, passwords, or similar confidential information through ordinary email, website chat, or general contact forms.

Third-Party Websites

Our website may contain links to independently operated third-party websites, including lenders, manufacturers, warranty providers, payment processors, and social media services. Information submitted directly to those websites is governed by their respective privacy policies.

Children’s Privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child has provided information may contact us to request its deletion.

Texas Privacy Rights

To the extent the Texas Data Privacy and Security Act applies, Texas residents may have the right to:

Confirm whether we process their personal data.
Access personal data we process about them.
Correct inaccuracies in their personal data.
Delete personal data provided by or obtained about them.
Obtain a portable copy of personal data they previously provided.
Opt out of processing for targeted advertising.
Opt out of the sale of personal data.
Opt out of certain profiling used to make legally or similarly significant decisions.
Exercise applicable rights without unlawful discrimination or retaliation.

These rights may be limited when an exception applies, including when information must be retained to complete a transaction, detect fraud, comply with law, exercise legal rights, maintain security, or satisfy a financial or recordkeeping obligation.

Submitting a Texas Privacy Request

You may submit a request using either of the following methods:

Email: sales@hoppers-rv.com

You are not required to create a new account to submit a privacy request.

To protect personal information, we may need to verify your identity. Verification may require your name, email address, telephone number, address, or details regarding your interactions with Hoppers RV. Verification information will be used only to authenticate and process the request.

Where required by law, we will respond without undue delay and ordinarily within 45 days. The response period may be extended by an additional 45 days when reasonably necessary and when notice of the extension is provided.

Requests are generally processed without charge up to twice during a 12-month period. A reasonable fee may be charged, or a request may be denied, when it is manifestly unfounded, excessive, technically infeasible, or repetitive, as permitted by law.

Appealing a Privacy Decision

If we decline to act on a Texas privacy request, we will provide an explanation and instructions for appealing the decision.

Submit an appeal to sales@hoppers-rv.com with the subject line Texas Privacy Request Appeal. Include the date of your original request, the decision being appealed, and why you believe it should be reconsidered.

We will respond to the appeal within the period required by applicable law. If an appeal is denied, we will provide information about submitting a complaint to the Texas Attorney General.

Marketing, Email, and Text Messages

Marketing Emails

You may opt out of marketing emails by using the unsubscribe link included in the message or by contacting us at sales@hoppers-rv.com .

After opting out of marketing, we may continue sending non-marketing communications related to purchases, appointments, service, warranties, financing requests, safety matters, or active transactions.

SMS Terms and Privacy

When you provide a mobile telephone number and consent to receive text messages, Hoppers RV LLC may send messages concerning requested information, inventory inquiries, appointment reminders, service updates, transaction updates, follow-up communications, and promotional information when authorized.

Message frequency varies.
Message and data rates may apply.
Reply STOP to cancel text messages.
Reply HELP for assistance or call 832-865-4775 .
Wireless carriers are not responsible for delayed or undelivered messages.
Consent to receive marketing text messages is not a condition of purchasing an RV, product, or service.

Mobile information and text-message consent records will not be sold to third parties for their independent marketing purposes. Information may be disclosed to messaging and technology providers as necessary to deliver and manage the messaging program.

Financial Privacy

When Hoppers RV arranges financing, extends credit, or provides another covered financial service, information collected for that purpose may be governed by the Gramm-Leach-Bliley Act, Fair Credit Reporting Act, FTC Privacy Rule, FTC Safeguards Rule, and other financial privacy requirements.

Customers may receive a separate financial privacy notice explaining how nonpublic personal financial information is collected, used, protected, and disclosed. Nothing in this website Privacy Policy replaces a financial privacy notice that Hoppers RV or a lender is required to provide.

Processing in the United States

This website and the systems used to support our dealership are operated or hosted in the United States. Information may be stored and processed on systems operated by Hoppers RV, focusRV, and other service providers located in the United States.

Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our website, dealership practices, technology, service providers, or legal obligations.

When this policy is updated, we will revise the “Last Updated” date shown at the beginning of the page. The updated policy will apply to future interactions to the extent permitted by law.